At Auraliven, we are committed to providing clear product information, convenient shopping experiences, and responsive customer support.
Auraliven is an online fashion accessories store specializing in thoughtfully selected pieces for everyday styling, gifting, and different fashion preferences. Our main product categories include earrings, necklaces, bracelets, and hair accessories.
We provide fashion accessories through our official online store to customers in supported regions, including the United States, Europe, and other international markets.
If you have any questions that are not answered below, please contact our customer support team:
Customer Service Email: service@auraliven.com
General Questions
1. What is Auraliven?
Auraliven is an online store specializing in thoughtfully selected fashion accessories for everyday styling and gifting.
Our product collection includes earrings, necklaces, bracelets, and hair accessories, selected to suit different outfits, occasions, and personal styles.
2. Where does Auraliven operate?
Auraliven operates through its official online store:
auraliven.com
We provide products to customers in supported regions, including the United States, Europe, and other international markets.
3. Who operates Auraliven?
The Auraliven online store is operated by Sichuan Xunrui Yichuang Technology Co., Ltd.
Product Questions
4. What types of products does Auraliven offer?
Auraliven offers a selection of fashion accessories, including:
- Earrings
- Necklaces
- Bracelets
- Hair Accessories
Product availability may vary depending on the current collection.
5. How can I choose the right product?
Each product page provides detailed information about the item, including:
- Product features
- Materials, when applicable
- Dimensions and specifications
- Available colors, styles, or variations
- Product details
- Usage and care information
For earrings, necklaces, and bracelets, please review the available dimensions, design details, finish, and other relevant product information before purchasing.
For hair accessories, please review the product style, size, closure or clip design where applicable, and usage information.
If you need additional assistance, please contact our customer service team:
Email: service@auraliven.com
Order & Payment Questions
6. How can I place an order?
You can place an order directly through our official website:
auraliven.com
Select your preferred product, choose any applicable color, style, size, or variation, add the item to your shopping cart, and complete the checkout process with the required information.
7. How can I check my order status?
If you need assistance checking your order status, please contact us with:
- Order number
- Email address used during checkout
Our customer support team will assist you with your request.
Email: service@auraliven.com
Shipping Questions
8. Where do you ship?
Auraliven provides shipping services to customers in the United States, Europe, and other supported international regions.
Shipping availability and delivery times may vary depending on the destination and shipping method selected.
Please refer to our Shipping Policy for more details.
9. How can I get shipping updates?
Once your order has been processed and shipped, available tracking information will be provided according to the selected shipping method.
If you have questions about your shipment, please contact:
Returns & Refund Questions
10. Can I return my order?
Yes. If you need to request a return, exchange, or refund, please contact our customer service team before sending any items back.
Return & Customer Support Email: service@auraliven.com
Please refer to our Return & Refund Policy for detailed information about return conditions, eligibility requirements, and procedures.
11. What information should I provide for return requests?
To help us process your request efficiently, please include:
- Order number
- Email address used during checkout
- Reason for your request
- Relevant product and order details
- Supporting photos, if applicable
Our team will review your request and provide further instructions.
Customer Support Questions
12. How can I contact Auraliven?
For product questions, order assistance, shipping inquiries, returns, refunds, exchanges, or other customer service inquiries, please contact:
Customer Service Email: service@auraliven.com
Our customer support team will assist with your request.
Company Information
Brand Name: Auraliven
Official Website: auraliven.com
Legal Entity: Sichuan Xunrui Yichuang Technology Co., Ltd.
Registered Address:
Room 11, 8th Floor, Unit 2, Building 3
No. 88 Yangzishan Road, Chenghua District
Chengdu, Sichuan, China
Unified Social Credit Code: 91510108MAEFBM3J03
Customer Support Email: service@auraliven.com
auraliven.com is owned and operated by Sichuan Xunrui Yichuang Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
13. What payment methods does Auraliven accept?
Auraliven supports payment methods available during checkout.
Payment options may include credit cards, debit cards, and other payment methods provided by third-party payment processors.
Payment information is processed by authorized payment providers. Auraliven does not directly store complete payment card information.
For more details, please review our Payment & Security Policy.
14. How does Auraliven protect my personal information?
Auraliven respects customer privacy and handles personal information according to our Privacy Policy.
For more information, please review the Privacy Policy available on our official website.
About Our Service
Auraliven is committed to providing transparent information about products, orders, shipping, payments, and return procedures.
Our collection includes earrings, necklaces, bracelets, and hair accessories selected for everyday styling, gifting, and different fashion preferences.
Our official online store is operated by Sichuan Xunrui Yichuang Technology Co., Ltd., and our customer service team is available to assist customers with shopping-related questions and support requests.
Thank you for choosing Auraliven.