At Auraliven, we are committed to providing customers with clear product information and responsive support throughout their shopping experience.
Our team is available to assist with questions related to product details, order information, product concerns, returns, refunds, and other service-related requests.
Auraliven specializes in thoughtfully selected fashion accessories, including earrings, necklaces, bracelets, and hair accessories.
If you need assistance with your purchase, please contact our customer support team:
Customer Service Email: service@auraliven.com
Product Information Support
Before purchasing, customers can review detailed product information available on each product page, including:
- Product descriptions
- Product features
- Material information, when applicable
- Dimensions and specifications
- Available colors, styles, sizes, or variations
- Closure or fastening details, where applicable
- Product usage and care information
If you have additional questions about a product, please contact us before placing your order. Our team will provide available product information and assistance.
Warranty & Product Assistance
Auraliven aims to provide products that meet reasonable quality expectations.
If you receive an item with a manufacturing issue, damage during delivery, missing components, an incorrect item, or experience another product-related concern, please contact our customer service team for assistance.
Product Support Email: service@auraliven.com
To help us review your request efficiently, please provide:
- Order number
- Email address used during checkout
- Product details
- Description of the issue
- Relevant photos or supporting information, if applicable
Our team will review your request and provide appropriate support based on the circumstances.
Please note that product support generally does not cover damage caused by:
- Normal wear
- Improper use
- Improper storage
- Accidental damage
- Unauthorized modification
- Improper cleaning
- Exposure to conditions inconsistent with the applicable care instructions
- Failure to follow available product usage or care guidance
For earrings, necklaces, bracelets, and hair accessories, appearance and finish may gradually change over time depending on use, storage, contact with moisture, cosmetics, perfume, or other environmental factors.
Returns & Exchange Support
If your order requires a return, exchange, or refund request, please contact us before sending any items back.
Return & Customer Support Email: service@auraliven.com
For detailed return and refund procedures, eligibility requirements, and applicable conditions, please review our Return & Refund Policy.
Company Information
Brand Name: Auraliven
Official Website: auraliven.com
Legal Entity: Sichuan Xunrui Yichuang Technology Co., Ltd.
Registered Address:
Room 11, 8th Floor, Unit 2, Building 3
No. 88 Yangzishan Road, Chenghua District
Chengdu, Sichuan, China
Unified Social Credit Code: 91510108MAEFBM3J03
Customer Support Email: service@auraliven.com
auraliven.com is owned and operated by Sichuan Xunrui Yichuang Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
Our Service Commitment
Auraliven is dedicated to providing customers with clear product information, convenient shopping experiences, responsive customer support, and transparent after-sales assistance.
If you have any questions about our products or services, please contact us:
Thank you for choosing Auraliven.