Terms & Conditions

Welcome to auraliven.com.

These Terms & Conditions describe the conditions that apply to purchases, transactions, and services provided through the Auraliven online store. By placing an order on auraliven.com, you agree to these Terms & Conditions. Please review the following information carefully before completing your purchase.

1. Brand & Business Information

Auraliven is an online fashion accessories store offering thoughtfully selected products including earrings, necklaces, bracelets, and hair accessories.

We aim to provide customers with convenient shopping services, clear product information, and responsive customer support.

The Auraliven store is operated by:

Brand Name: Auraliven

Official Website: auraliven.com

Legal Entity: Sichuan Xunrui Yichuang Technology Co., Ltd.

Registered Address:
Room 11, 8th Floor, Unit 2, Building 3
No. 88 Yangzishan Road, Chenghua District
Chengdu, Sichuan, China

Unified Social Credit Code: 91510108MAEFBM3J03

Customer Support Email: service@auraliven.com

auraliven.com is owned and operated by Sichuan Xunrui Yichuang Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

2. Product Availability & Information

Auraliven provides product details including descriptions, images, prices, dimensions, materials where applicable, specifications, available colors, styles, sizes or variations, and availability information on our website.

We make reasonable efforts to ensure that product information is accurate.

Please note:

Product colors and appearance may vary slightly due to different screen settings, photography, and lighting conditions.
Product dimensions may have minor variations depending on measurement methods.
Decorative details and pattern placement may vary slightly where applicable.
Product availability may change based on inventory.
Product specifications and details may be updated when necessary.

For earrings, necklaces, bracelets, and hair accessories, customers should review available size, dimensions, fastening details, finish, style, and care information before purchasing.

If a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate solution.

3. Pricing & Promotions

All product prices displayed on auraliven.com are shown in the applicable currency during checkout.

Prices may change from time to time due to:

Product updates
Market changes
Promotional campaigns
Other business considerations

Any discount, promotion, or special offer is subject to the terms displayed during the promotion period.

Auraliven reserves the right to correct pricing errors or inaccurate information when necessary.

4. Order Placement & Confirmation

When placing an order, customers agree to provide complete and accurate information, including:

Name
Shipping address
Email address
Payment information
Product style, size, color, quantity, or variation information, where applicable

After successfully submitting an order, customers will receive an order confirmation email.

An order confirmation does not always represent final acceptance of an order. Auraliven reserves the right to review or cancel orders in situations including:

Payment authorization failure
Incorrect product or pricing information
Inventory issues
Suspected fraudulent or unauthorized activity
Other circumstances that prevent order fulfillment

If an order is cancelled, customers will be notified through the contact information provided.

5. Payment Terms

Payments on auraliven.com are processed through authorized third-party payment providers.

Customers agree that:

Payment information provided is accurate and valid.
The selected payment method belongs to the customer or has proper authorization.
Payment must be successfully completed before order processing.

Auraliven does not directly store complete payment card information.

For additional details, please review our Payment & Security Policy.

6. Order Changes & Cancellation

Customers should contact our customer service team as soon as possible if they need to modify or cancel an order.

Requests are reviewed based on:

Order processing status
Shipping status
Product availability

Once an order has been processed, fulfilled, or shipped, changes or cancellations may no longer be possible.

Customer Service Email: service@auraliven.com

7. Shipping Terms

Orders are processed and shipped according to our Shipping Policy.

Delivery times may vary depending on:

Shipping destination
Carrier services
Customs procedures
Local delivery conditions
External circumstances outside our reasonable control

Customers are responsible for providing accurate and complete delivery information.

Auraliven may not be able to prevent delays or failed delivery attempts caused by incorrect or incomplete addresses supplied by customers.

For international orders, customs duties, import taxes, or other local charges may apply depending on the destination. Please review our Shipping Policy for additional information.

8. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Customers must contact Auraliven customer service before returning any product.

Please provide:

Order number
Email address used for the purchase
Product information
Reason for the request
Supporting photos where applicable

Customer Service Email: service@auraliven.com

Certain products may be subject to return restrictions due to product condition, customization, prior use, missing components or packaging, improper handling, or other applicable requirements.

For personal accessories such as earrings and other jewelry items, return eligibility may also depend on the condition in which the product is returned and whether it has been worn, where applicable.

Please review our Return & Refund Policy before sending any item back.

9. Customer Support

Auraliven provides customer support for:

Order questions
Payment issues
Shipping inquiries
Return and refund requests
Exchange requests
Product-related questions
Product dimensions, materials, and specifications
Available styles, colors, or variations
Product usage and care information

Our support team will review customer requests and provide assistance based on the relevant policies and circumstances.

10. Customer Responsibilities

Customers are responsible for:

Reviewing product descriptions, dimensions, materials, specifications, and other relevant information before purchase
Providing accurate order and contact details
Selecting the appropriate product style, size, color, quantity, or variation where applicable
Reviewing product fastening or closure details where applicable
Using products according to their intended purpose
Following applicable product usage, storage, cleaning, and care instructions
Keeping order information for future reference
Reviewing applicable shipping, return, and payment policies